Returns Policy for ArthroStim Store

Overview

At ArthroStim Store (www.arthrostim.store), we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may return eligible products within 90 days of delivery, subject to the conditions outlined below.

Eligibility for Returns

To qualify for a return:

  • The return must be initiated within 90 days from the date of delivery.
  • The product must be in its original condition, unused, undamaged, and in its original packaging.
  • All accessories, manuals, and other included items must be returned with the product.
  • Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered.
  • Products missing original packaging, accessories, or documentation.
  • Custom-ordered or personalized items (unless defective).
  • Gift cards or downloadable products.

Return Process

  1. Contact Us: Initiate your return by contacting our customer service team at [insert contact email, infomail@impacinc.net or through our website’s contact form. Provide your order number and reason for the return.
  2. Return Authorization: We will review your request and issue a Return Merchandise Authorization (RMA) number if approved.
  3. Ship the Product: Securely package the item, include the RMA number, and ship it to the address provided in the RMA instructions. You are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  4. Inspection: Once received, we will inspect the product to ensure it meets our return criteria.
  5. Refund or Exchange: Upon approval, we will process your refund to the original payment method or issue an exchange, as requested. Refunds typically take 5–10 business days to process after we receive the return.

Refunds

  • Refunds will be issued for the full purchase price of the product, excluding original shipping costs.
  • Refunds for returns due to defects or errors on our part will include return shipping costs.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery to report the issue.
  • Provide photos and a description of the damage or defect.
  • We will provide a prepaid return label and arrange for a replacement or refund upon verification.

Shipping Costs

  • You are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part (e.g., wrong item shipped).
  • We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.

Contact Us

For questions or to initiate a return, please contact us at:

Important Notes

  • This policy complies with Google Merchant Services requirements for clear and transparent return policies.
  • We reserve the right to refuse returns that do not meet the above conditions.
  • For international orders, additional customs fees or taxes may apply and are not refundable.

Thank you for shopping at ArthroStim Store. We’re here to assist you with a smooth and hassle-free return process.